Payment, Coupons & Discounts
You can pay us in 3 ways. We do not charge any extra costs for any payment method.
2. Credit Card
3. Bank Transfer
You can use your paypal balance for payment or connect your credit card with paypalor have paypal debit your bank account.
2. Credit Card: Visa & Mastercard
We accept Visa & Mastercard payments. Payment with other credit cards can only be effected through paypal.
When you choose Visa or Mastercard credit card payment, you will be directed to Payone, our payment provider's site. Please check if your address has been transferred correctly and add your credit card information. We use the security checks Verified by Visa and Mastercard Securecode, in case you have not signed up for them yet, you must do this before you can use your credit card in our web shop.
3. Bank Transfer
Bank transfer is only accessible for customers within the European Union. Please note that payments must be made in €. If you are in a non-Euro country, you must still pay in €, because our billing currency is € and we only accept € payments. If your currency is a different one, your bank will charge you a conversion fee. Therefore we recommend customers in non-Euro countries to pay through credit card or paypal instead.
Payment is due within 5 days, if you have not paid by then, we will send you a reminder. We recommend sending payment right with your order, because we make all our items to order. If we must wait for payment, it will automatically take longer for you to receive your order.
CouponsCoupons codes must be inserted straight with your order during checkout process and cannot be redeemed later on. If you forgot to insert the coupon code, you can still use it for your next order, at least in case it won't have expired by then. Percentage discounts refer to order value without shipping costs. Discount coupons cannot be used for already discounted items in our sale section or gift cards and surprise bags, unless this is stated specifically in the discount offer. Special action coupon codes cannot be used for one-off-production/ items customized in a way you cannot order them through the shop. Naturally special action coupon codes do apply to all customized items you can order through the shop.
Surprise bag coupons can only be used if your order value is equal to or higher than the order value announced in the offer. Your order value is the sum of all items ordered except gift cards and surprise bags, in case your order contains such.
Discount coupons announced on our Facebook page, in our newsletter or on our flyers etc. can only be used once per customer. You can't redeem more than 1 coupon per order, the only exceptions are gift vouchers. If you wish to use a coupon and redeem a gift voucher, the order must be placed through e-mail, because the system accepts one code only. The ~16 % discount for customers with shipping address outdise the European Union can always be combined with a coupon, because it is deducted automatically.
Discounts - We do like fair prices!
This means our prices don't have any pre-calculated margins which we could use for discount actions. Or in different words: We prefer offering you the lowest price possible constantly instead of having a lot of special discount actions!
Naturally we love having a goody for you now and then, but this should stay something special just like our individually made products!
We do offfer general discounts when we are able to save major expenses like when we don't have to pay taxes for specific sales! Read more below!
Sales tax/ VAT is removed, which means you get ~ 16 % discount off regular shop prices, when:
Your shipping address is in the USA, Australia, Canada, Switzerland or any other country outside the European Union.
We are obliged to pay sales tax/ VAT to the German tax office off all sales shipped within the European Union. The final prices you see in the shop containsales tax/ VAT. But if we are not charged, we won't have to charge you! If you enter a delivery address in a Non-European-Union country, sales tax/ VAT is removed. This means ~ 16 % discount off the prices you see. You see the changes in your shopping cart after entering your address and choosing the shipping method. Your invoice which is sent to you after payment also contains the remark "VAT removed".
To get your final price when strolling through the shop, please draw 16 % discount.
It is 19 % taxes which will be removed but expressed in discount this is ~ 16 % for calculatory reasons, please read below why.
Why ~ 16 % and not 19 %?
It's because you calculate it the other way round. We take the our net price, the amount we must get for our item, calculate 19 % of it and add it to our price. This results in the price you see in the shop. But as you don't know our net price, you must do it the other way round - deduct off the prices in the shop. Deducting 19 % would give a wrong result, but with 16 % you have a variantion of a few Eurocents only.