Thank you for your interest in handmade to order in Germany items by Magic Tribal Hair. We proudly offer our custom hair pieces of synthetic kanekalon hair in any hair color worldwide!
§1 field of application
These terms and conditions apply to the production, sale and supply of items by Magic Tribal Hair to the customer and no other terms shall apply. Magic Tribal Hair reserves the right at its sole discretion to amend these terms and conditions at any time.
§2 Order – payment – custom duties
(1) Order process
The contract is valid with your purchase of one ore more of our offers, an order confirmation including your invoice is mailed to your e-mail address straight after your order. Payment is due right with your order. Magic Tribal Hair will make the items ordered according to your customization details and after your payment has been cleared. This means we make all items to order, specialize in custom orders, therefore we do only deliver on advance payment.
Coupons codes must be inserted straight with your order during checkout process and cannot be redeemed later on. If you forgot to insert the coupon code, you can still use it for your next order, at least in case it won't have expired by then.
Discount coupons can be used for all items in our shop, but not for already discounted items in our sale section or gift cards and surprise bags, unless this is stated specifically in the discount offer. If there is a minimum order value for any coupon, the minimum order value is the value your order must have before the coupon is deducted. Your order value is the sum of all items ordered except gift cards, surprise bags and shipping costs.
Surprise bag coupons and coupons for other free items can only be used if your order value is equal to or higher than the order value announced in the offer. Your order value is the sum of all items ordered except gift cards, surprise bags and shipping costs.
Free shipping coupons are for worldwide shipping. If bound to a certain order value they can be used if your order value is equal to or higher than the order value announced in the offer. Your order value is the sum of all items ordered except gift cards, surprise bags and shipping costs.
All coupons announced in the slideshow on the homepage of this shop, on our Facebook page, in our newsletter or on our flyers etc. can only be used once per customer. You can't redeem more than 1 coupon per order, the only exceptions are gift vouchers. If you wish to use a coupon and redeem a gift voucher, please contact us in advance.
Payment is due straight with your order and must be received within 3 business days (Monday to Friday). Delivery time shown on top of the item description can only be met if you effect payment straight with your order. Therefore we send you the first payment reminder as early as 1 hour after your order. Magic Tribal Hair is allowed to cancel your order if your payment has not been received upon the third business day after your order. Please inform Magic Tribal Hair if payment cannot be effected in time for any reasons!
German and European customers:
Sepa money transfer, credit card, Paypal
Payment must be made in billing currency which is € Euro. If you make a Sepa money transfer from a European but non-euro country, your bank might charge you for the currency conversion. Prices differ from bank to bank, so please ask your bank for information. Your credit card institute might also charge you for the conversion. Conversion fees for paypal payments are included in the conversion rates paypal uses.
We will confirm your payment through e-mail.
Credit card, Paypal
Payment must be made in billing currency which is € Euro. Your credit card institute might charge you for the conversion from your currency to € currency. Conversion fees for paypal payments are included in the conversion rates paypal uses.
We will confirm your payment through e-mail.
Important for credit card payments:
Visa, Mastercard and American Express: Pick payment method "Credit Card" during checkout, you can see the Visa, Mastercard and American Express logos below and a form to fill in your credit card information. Your credit card payment is processed by our payment provider Stripe, located in the UK.
Discover Card: Pick Discover Card in payment options, then you are directed to Paypal where you are asked to insert your credit card details. Paypal is our payment processor for Discover Card payments.
(3) Custom duties and import sales tax
Deliveries to Non-European countries and to some European countries (e. g. Switzerland, Iceland, Norway) may cause customs duties and/ or import sales tax (the sales tax/ VAT percentage in your country), which must be paid by the customer. Deliveries are often free up to a certain value; Magic Tribal Hair adds the relevant form and a copy of the invoice to every delivery to custom-affected countries, so you won't get any trouble at the customs. Please inform about customs duties and import sales taxes at your local tax office.
Extra information for customers in Switzerland:
You are obliged to pay Swiss VAT upon receipt of your parcel. Custom charges must be paid by you as the recipient, too, you can check respective custom duties for your order here (link leads to German site, you can set it to other languages if needed).
§3 Contract formation - cancellation right
(1) Contract formation
The contract is valid as soon as you have received the invoice. Payment is due straight with your order and must be received within 3 business days (Monday to Friday). Delivery time shown on top of the item description can only be met if you effect payment straight with your order. Therefore we sent you the first payment reminder as early as 1 hour after your order. Magic Tribal Hair is allowed to cancel your order if your payment has not received upon the third business day after your order. Please inform Magic Tribal Hair if the payment cannot be effected in time for any reasons!
(2) Cancellation right
Legal regulations apply. After you have paid your order this means: According to § 312 g BGB cancellation right does not apply to hand- & custom-made to order items. All items by Magic Tribal Hair are hand-made to order exclusively and only after payment. We don't sell any pre-produced items. Many of our items are made as per your specification, so we do not accept any returns.
Hair pieces, hair jewelry and costume accessories have direct contact with the body when worn. So returns are inacceptable for hygienic reasons as well, because we are not able to sell them to someone else.
Contact me in case of any questions:
Address for snail mail (no brick and mortar shop!):
Magic Tribal Hair
Email: [email protected]
Land-line phone: 0049(0)221-2978136
§4 Liability for defects & warranty
Legal regulations apply.
§5 Delivery time
You find the delivery time in work days (Monday to Saturday) for each item and for many countries on top of the item description. Production time and shipping time ingo delivery time. We handmake all items to order, so production times can differ extremely and shipping time varies per country, hence the differences. If you order several items with different delivery times, the longest one might apply to your order. However if you are placing a larger order of 2 or more custom color hair pieces or several pieces of hair jewelry, delivery time might be longer than the one shown with the item with longest delivery time of your order. Please contact us right with your order in case you need your items for a special date or to discuss exact delivery time for your order.
Deliveries can only be carried out punctually if payment is sent right with your order, or in other words the same day. Delay in payment might naturally cause delay in delivery, too. We also need your customization details (i.e. hair color details for custom color hair extensions) the day of your order for being able to make your item as scheduled.
§6 Terms of shipment and shipping costs
Shipping costs include postal charges, boxing, handling and 19 % VAT (VAT is deducted before payment for all customers outside the European Union) and are paid by the customer. All international parcels are trackable, tracking information is e-mailed to you as soon as your order has shipped.
How we calculate shipping costs:
Your shipping costs are calculated automatically and displayed in your shopping cart when you head to checkout! This means that the overview below is just to make this calculation transparent for you and to show you the lowest and highest shipping costs possible. You needn't read all this to know your shipping costs, just in case you are interested how we do that!
All items have their respective point value which you see in your shopping cart. This value is used for calculating shipping costs, the sum of all points of your order are connected with your respective shipping method.
Shipping costs for Germany can be found in the German policies, click here.
Shipping to countries within the European Union:
100 points: trackable parcel for € 8,00
200-299 points: trackable parcel with signature for € 10,00
300-499 points: trackable parcel with signature € 13,00
500-999 points: trackable parcel with signature € 16,00
from 1000 points: trackable parcel with signature € 20,00
All prices include 19 % VAT.
Shipping costs for all countries outside the European Union like USA, Canada, Switzerland, Australia, New Zealand, Japan etc.:
100-299 points: trackable parcel with signature for € 8,40 €
300-499 points: trackable parcel with signature for € 10,92 €
500-599 points: trackable parcel with signature for € 13,45 €
1000-1499 points: trackable parcel with signature for € 16,81 €
1500-2999 points: trackable parcel with signature for € 25,21 €
from 3000 points: trackable parcel with signature for € 50,42 €
All prices exclusive VAT. You will see prices inclusive 19 % VAT until you have entered your shipping address, as soon as our system knows that you are ordering to a country outside the EU, VAT is deducted automatically in your cart and during checkout. Before that you will see shipping costs including VAT which are the prices in the charts above this one.
We update you with shipping information as soon as your parcel has shipped; average shipping time and tracking information for you to track your parcel online. This means you can't miss it even if the parcel service doesn't give you a note in your physical mailbox (happens sometimes) about a delivery to your neighbour or storage at a local pick-up.
The customer is responsible for providing the right shipping address. If delivery fails due to a wrong address provided by the customer, the customer must pay the costs for another shipment. If a parcel is returned because the customer did not pick it up at their local post office/ pick-up in time, redelivery = second shipping must be paid by the customer.
If delivery time cannot be met due to such a delay of address issues not caused by us or a parcel being returned as unclaimed meaning not picked up at the local pick-up, the contract cannot be cancelled.
All prices are final prices/ gross prices and include 19 % German VAT. These 19 % German VAT are deducted during checkout if your delivery address is in a country outside the EU.
If you wish to see your lower price earlier than during checkout, please add your items to your cart and use the shipping calculator in your cart to inform our system about your delivery country. Then you will see net prices in your cart and during checkout. Prices on the shop in general remain untouched, you need to go through your cart to see prices without VAT.
Concerning VAT the UK is treated like a EU country through 2020, because the UK will remain in the customs union until the end of 2020! This means UK customers must pay German VAT but aren't charged any custom duties or import VAT.
Prices in the web shop and your shopping cart can be shown in several currencies.
To switch from the standard currency € Euro to your currendo do the following:
On a mobile device: Click open the left top corner menu and click your desired currency.
On a desktop/ laptop computer: Click EUR € in the top right corner and the currency menu opens, click the desired currency.
During checkout process all currencies are converted to the standard currency € Euro again, you are notified about that automatically. This is neccessary, because € Euro currency is out billing currency.
§8 Choice of law and jurisdiction, online dispute resolution
German law is applicable for all Magic Tribal Hair transactions and the place of jurisdiction is Cologne.
§9 Information about online dispute resolution for EU customers
According to the new EU Directives we herewith refer to the new online dispute resolution platform, a platform set up to help consumers and online businesses deal with and solve consumers' complaints. Complaint procedure via online dispute resolution (ODR) for consumers:
https://ec.europa.eu/consumers/odr/. We are neither willing nor obliged to take part in a dispute resolution offered by any consumer arbitration service.